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Client Services Representative

Just An Overview…
In this Client Services role, we’re looking for someone who is interested in working with Search Engine Optimization and loves to provide world-class customer service. You will be in charge of all communication with our SEO customers and will manage the fulfillment of SEO features for the customer.


What You’ll Be Doing…

  • You’ll act as a point of contact for our SEO clients via phone and email.
  • You will represent our company by providing excellent customer experiences.
  • This is an opportunity to manage the fulfillment of our clients’ SEO packages: Periodic appointments, on-site recommendations and changes, allocation of off-site work, etc.
  • Check in with our client by providing periodic check-ins and reports.
  • You’ll order implementation of SEO tasks from our Fulfillment departments.
  • Keep up a stellar performance by meeting department KPIs and SLAs.
  • You’ll take the initiative and complete assignments from your CSR Team Lead.

 Average Time Spent

  • 30% on the phone, talking to clients.
  • 30% answering and sending emails.
  • 40% training and internal client updates.
     

What You’ll Need to Succeed…

  • You’ve been there, done that! You have a minimum 1+ years, providing exceptional customer service over the phone.
  • You have the ability to communicate clearly, effectively, and professionally through phone and email.
  • You’re proficient in Google Apps and Tools (IE: Gmail, Drive, etc.)
  • You’ve worked with, and have a good understanding of, Microsoft Word.
  • You know how to work with a deadline!
  • You are self-motivated! Others would describe you as someone who can work efficiently with minimal supervision and at a high level of quality.
  • You have a personal sense of pride in your work.
  • Positivity is your middle name! You have a great attitude and are a trustworthy person.
  • You have strong relationship building skills and want to see our clients succeed!
  • You thrive in a team environment.
  • You’re at work and on time, on a day to day basis.

 

We’re Especially Interested In You If...

+ If you have 6 months or more SEO experience.

+ If you have 6 months or more tech support experience.

+ If you have previous experience in sales or retention.

 

Non-Required but Valuable Skills

  • Looking for top tier fantasy football champions.
  • Must have a deep love of board games.
  • Your tastes in music must range from Disney to classic rock.
  • Must be a connoisseur of pizza, donuts, and cheesecake.
  • BYO lightsaber.

 

Why Join Us?

  • We love internal hires! You’ll have opportunities to advance within a fast-growing company.
  • Culture is important to us. Do you like Halloween desk decorating contests? How about scavenger hunts for Star Wars action figures? Then you’ll enjoy coming to work in our fun and exciting work environment!
  • Continuous learning and improvement! Learn about Search Engine Optimization and marketing for small businesses.
  • Free soda, ping pong, foosball, subsidized vending machines, company parties and treats, movie premieres, and more! What more could you ask for?

 

Compensation:

  • $15/hour + DOE (SEO experience, customer service experience, etc.)
  • This full-time position is eligible for benefits including; Health, Dental, Vision & 401k.

 

Schedule: Monday through Friday from 8 am to 5 pm. Regular and predictive attendance required.

 

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